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Privacy Policy

Privacy Policy

The following Privacy Policy (the “Policy”) describes how SISEL® International, LLC (“Operator,” “us” or “we”) collects, uses, and shares personally identified information and non-personally identifiable information collected through the web sites (collectively referred to as “Data”), mobile web sites and mobile applications we operate (collectively, the “Site”) if any, and the services, features, or content we offer (collectively with the Site, the “Services”). This Policy supplements the Terms of Use/Terms and Conditions posted elsewhere on this Site. You should read the Policy and the Terms of Use before you use the Site. By visiting the Site or using the Services, you agree to be bound by all of the terms, conditions and notices contained or referenced in the Policy and consent to having your Data transferred to and/or processed in the United States. If you do not agree to this Privacy Policy, you should not access this Site or use the Services. If you are an individual or entity located in the European Union, you may have different or additional rights as listed in the latter part of this Policy.

We may change the Policy at any time by posting revisions to the Policy on the Site. You should review the Policy from time to time. Your use or continued use of the Site constitutes your acceptance of the Policy and any revisions thereto. If you do not accept all of the terms, conditions and notices set forth in the Policy, you must exit the Site immediately. By choosing to access the Site or any of the Services you provide your voluntary and express consent to the collection, use, retention, disclosure and transfer, including international transfer, of your information as described in this Privacy Policy. We will update this policy at least once every three years.


The Site is not directed to, or intended for use by children (defined as anyone under thirteen (13) years old). Children should not use or submit any information through the Site or its Services. If you are under the age of 13, you only may use the Services with permission from your parents or guardians. Operator does not knowingly collect personally identifiable information from users under the age of 13.

If a child under 13 submits information through any part of the Services, and we become aware that the person submitting the information is a child, we will attempt to delete this information as soon as possible.


Type of Information Collected. We may collect two general types of information when you use the Site:

  1. Personally Identifiable Information (“PII”), which includes your first and last name, home or other physical address, telephone number, email address, user id, other identifiers that permit physical or online contact with you, information provided when you apply for a job, or any information about you collected online and maintained in personally identifiable form in combination with any of the preceding categories. You also may view or engage with our Site and its Services through third-party social networking sites or social media plug-ins and applications, downloads or customer service inquiries. When you engage with the Site and its content through such third-party sites, plug-ins or applications, we may have access to certain information from your social media profile, such as your name, photo, gender, birthday, location, videos, your list of friends, etc. This information is included in the definition of PII.
  2. Non-personally identifiable information (“non-PII”) such as your IP address (a number used to identify your computer when you are on the Internet), the type of browser you are using, the type of operating system you are using, the web pages you have visited, sites visited before and after you visit the Site, the type of handheld or mobile device used to access the Site or other device-specific information. Certain features available within the Site will require you to submit PII about yourself as a condition of participation. Some of the features may be offered by the Operator, while others may be offered by third parties. (For example, you may be required to submit PII in order to enter a contest we conduct, to order certain products and services we offer, or to receive news updates by email from a third-party news source.) When you choose to submit PII to a third party in connection with your use of the Site, the third party’s privacy policy, rather than this Policy, will control the use of your PII. YOU CAN ALWAYS REFUSE TO PROVIDE PII TO US, BUT THIS MAY RESULT IN DECREASED FUNCTIONALITY OF THE SITE FOR YOU AND LIMIT YOUR ABILITY TO RECEIVE INFORMATION ABOUT PRODUCTS OR PREVENT YOU FROM OBTAINING SERVICES THAT MAY BE OF INTEREST TO YOU.


We collect information both actively and passively. For example, we will collect information about you that you voluntarily provide while on the Site. In addition to information provided directly by you, we (and third parties that offer features through the Site) may collect non-PII through the use of “cookies,” “web beacons,” “Flash cookies” or by other electronic means.

Cookies. In general, a cookie is a small amount of data sent to your browser from a web server and stored on your computer’s hard drive, where it can be used to identify your computer. Cookies can be used to measure web site usage, improve navigation around web sites, and personalize a returning visitors experience on the web site. In most cases, you can set your browser to turn off cookies or to notify you before you receive one so that you can decide whether to accept it or not. Because cookies allow you to take advantage of some of the features on the Site, we recommend that you leave them turned on. If you block or reject our cookies, some of the features on the Site may not work for you. You can refer to the instructions for your browser to learn more about these functions.

Web Beacons. We, our third-party service providers and partners also may use “web beacons” or similar technologies. Web beacons are small strings of code placed on a web page to collect Data about how visitors use the Site. For example, web beacons may be used to count the number of users who visit the Site or to deliver a cookie to the browser of a visitor to the Site. If you set your browser to turn off cookies, web beacons and similar technologies will detect your visits to the Site, but they will not associate your activity on the Site with information that otherwise would be stored in cookies. We do not control tracking technologies used by third parties on the Site.

Flash Cookies. The Site uses locally stored objects, also called “Flash cookies,” when it uses Adobe® Flash® Player (“Flash”) to provide special content such as video streaming, video on demand, video clips or animation. Flash, and similar applications, use Flash cookies to remember visitors Site settings, preferences and usages. Flash cookies are managed directly through Adobe’s website, rather than through your web browser.

Other. The Site may also use other data tracking analytics such as Google Analytics.

Please note that this Site contains links to other web sites that do not follow this Privacy Policy. For instance, clicking on links or other elements such as social media links on the Site may take you to an entirely different website. Links to other sites may use our Site logo or style as a result of a co-branding agreement. These sites may send their own cookies to you and may collect Data and make use of that Data in ways that Operator’s Site would not. After you leave our Site, this Privacy Policy will no longer apply to PII or any other Data collected from or provided by you. You should check the other web sites applicable privacy policy to determine how it will handle such Data.


We may use information we collect to do the following, among other things:

  • Create and manage your account;
  • Provide the products and services you request;
  • Enroll you in contests, programs or other offers you agree to;
  • Tell you about other products and services that may be of interest to you;
  • Process payment for purchases you have made;
  • Protect against or identify possible fraudulent transactions;
  • Analyze the use of the Site;
  • Develop new products and services;
  • Understand how you arrived at the Site;
  • Manage the Site and Services;
  • Enforce our Terms of Use; and
  • Enforce the terms of this Policy.

In the event that we are considering a sale of its business, in its entirety or a component thereof, or substantially all of its assets are acquired, or a portion thereof, Data, including PII, may be one of the transferred assets, and may therefore be used by a third-party acquirer in accordance with this Privacy Policy. Such use by a third-party acquirer may include review of PII, using such PII to contact you either before or after such a transfer or sale, use or transfer of non-PII before or after such a transfer or sale, or for other purposes.



  • Information You Elect to Share: You may choose to share information with Third Parties by clicking on links to those Third Parties from within the Site. In addition, you may elect to share information, including PII, through the Services offered on the Site by, for instance, posting comments on comment boards. Some of your activity on the Site, including content you have posted, is public by default. Some of this content may include PII.
  • Information Disclosed to Vendors, Partners, Service Providers, and Others for Business Purposes: We may contract with vendors to provide services related to the Site and may share information with such vendors in order to provide products or services to you or to help maintain the Site. We also may share non-PII with our partners, service providers and other persons with whom we conduct business.
  • Information Disclosed for the Protection of the Site and for Others: We may disclose PII when (1) required by law or to respond to legal process or lawful requests, including from law enforcement; (2) when we believe it is necessary to prevent, investigate, or address (a) possible illegal activities, including fraud, (b) violation of our Terms of Use, (c) violation of this Policy, or (d) threats to the physical safety of any person; or (4) to protect our rights or property.


The Site may include a type of forum such as message boards, chat rooms, comment boards, blog and reviews that enable users to post a comment or communicate with each other. The Operator may, but is under no obligation to moderate or edit the forums and will not be responsible for the content or use of any material posted on any forum within the Site. The Operator retains the right to delete at any time and for any reason any material posted within the Site. Operator reserves the right to limit or restrict a user’s ability to post comments or communicate using a forum in its sole discretion.


We take information security seriously, and we use reasonable administrative, technical and physical safeguards, including security services provided by third-parties, to protect the PII we collect from unauthorized access, use or disclosure. But we have no control over the security of other websites on the Internet that you might visit even when a link may appear to those websites on our Site or through our Services. If you share your computer or use a computer that is accessed by the general public, remember to sign off and close your browser window when you have finished your session. This will help to ensure that others cannot access your PII.

Additionally, and as you are likely aware, no system can be completely secure. Therefore, although we take commercially reasonable steps to secure your information, we do not promise, and you should not expect, that your PII, searches or other communications always will remain secure. In the event of a breach of the confidentiality or security of your PII, we will notify you if reasonably possible and as reasonably necessary so that you can take appropriate protective steps. We may notify you under such circumstances using the e-mail address(es) we have on record for you. You are responsible for keeping this information current. You should also take care with how you handle and disclose your PII. Please refer to the Federal Trade Commission’s Web site at http://www.consumer.ftc.gov/ for information about how to protect against identity theft.


Under California law, California residents may request once a year, free of charge, certain information regarding our disclosure of personal information to third parties for direct marketing purposes, if any. Specifically, we will provide a list of the categories of personal information disclosed to third parties for third-party direct marketing purposes, along with the names and addresses of these third parties for the immediately prior calendar year. To make such a request, write to us at: SISEL International, LLC, Attn. Legal Department, P.O. Box 369, Springville, UT 84663. We reserve our right not to respond to requests submitted other than to the postal address specified above. You must provide us with the specific information regarding yourself so that we can accurately respond to your request. Be aware that not all information sharing is covered Shine the Light requirements and only information on covered sharing will be included in our response.


Certain web browsers may allow you to enable a “do not track” option that sends signals to the websites you visit indicating that you do not want your online activities tracked. This is different than blocking cookies as browsers with the “do not track” option selected may still accept cookies. Right now, there is no industry standard for how companies should respond to “do not track” signals, although one may be adopted in the future. Operator does not respond to “do not track” signals at this time. If we do so in the future, we will modify this Policy accordingly. More information about “do not track” is available at www.allaboutdnt.org.


This Site is hosted in the United States and is governed by U.S. law. If you are using the Site from outside the United States, please be aware that your information and Data may be transferred to, stored and processed in the United States where we locate and operate our servers and databases or to countries outside of your country of residence. By using the Site, you consent to the transfer of your information and Data to our facilities and to the facilities of those third parties with whom we share information as described in this policy. According to EU data protection authorities, the U.S. does not provide an adequate level of protection for the purpose of providing the Services. We will take all steps reasonably necessary to ensure that Personal Information is treated securely and in accordance with this Privacy Policy.


QQuestions concerning the Policy or the Site, including any request to review or change your PII, should be directed to compliance@sisel.net.

General Data Protection for the European Union

The following information applies to individuals and entities in the European Union. The following policy provisions supersede any inconsistent Privacy Policy provisions listed above. The following provisions do not apply to non-EU individuals and entities.


We collect personal information such as name, address, contact information, payment information and similar data when you order products from our site. The personal information we collect depends on the context of your interaction with us. All personal information you provide must be true and complete and you must notify us of any changes in such personal information.

Some information, such as your browser and IP address are automatically collected when you visit the Site. This information does not reveal anything specific about you but may include IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Site and other technical information. This information is primarily needed to maintain the security and operation of our Sites, and for our internal analytics and reporting purposes. Like many businesses, we also collect information through cookies and similar technologies.


We process your personal information for purposes in reliance on our legitimate business interests (“Business Purposes”), in order to enter into or perform a contract with you (“Contractual”), with your consent (“Consent”), and/or for compliance with our legal obligations (“Legal Reasons”). With your consent, to create an account and login process, to send administration information about order or your account to you, to fulfill and manage orders, administer competitions or other promotions, to request feedback and post comments or testimonials, to protect our sites and processes, to enable communication with other account holders with consent, to enforce out terms, conditions, policies and processes, to respond to legal or regulatory requests and for other business purposes such as identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Sites, products, services, marketing and your experience.


We only share information to fulfill our business obligations, to comply with laws and regulations, to protect your rights, or with your consent.

We may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud or illegal activities, circumstance involving safety, or as evidence in regulatory investigations or litigation in which we are involved. We may share your data with third party vendors such as shipping companies, service providers such as hosting services or payment processors, and contractors or agents who perform services for us or on our behalf and require access to such information to do that work. Unless described in this Policy, we do not share, sell, rent or trade any of your information with third parties for their promotional purposes. We may share your information with our affiliates or parent company, in which case we will require those affiliates to honor this privacy policy.

Though unlikely, we may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company. We may disclose your personal information for other purposes with your consent.


We may use cookies and other tracking technology such as web beacons and pixels to store or access certain user information. If you refuse the use of cookies it may restrict or deny access to the Site.


We may transfer, store and process your information in countries other than your own. Our servers are located in the United States and as such your information may be transferred to, sorted, processed and stored in our facilities and those third parties such as hosting services and shipping companies with whom we share your personal information, such as our import and distribution services located in Slovakia. If you are a resident in the European Economic Area, then these countries may not have data protection or other laws as comprehensive as those in your country. We will however take all necessary measures to protect your personal information in accordance with this privacy policy and applicable law.


The Sites may contain informational references and links to third parties that are not affiliated with us. We cannot guarantee the safety and privacy of data you provide to any third parties. Any data collected by third parties is not covered by this privacy policy. We are not responsible for the content or privacy and security practices and policies of any third parties, including other websites, services or applications that may be linked to or from the Sites. We do not endorse, approve, certify, or control any linked websites, their sponsors, or any of their policies, activities, products, or services. You should review the policies of such third parties and contact them directly to respond to your questions. You may or may not be notified that you are being directed to a third-party Site.


We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy policy, unless a longer retention period is required or permitted by law (such as tax, accounting or other legal requirements). Some information may be retained in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our Terms of Use and/or comply with legal requirements. Generally, unless longer retention period is required or permitted as it relates to certain data, no purpose in this policy will require us keeping your personal information for longer than seven months past the termination of your account.


We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please also remember that we cannot guarantee that the internet itself is 100% secure. Although we will do our best to protect your personal information, transmission of personal information to and from our Sites is at your own risk. You should only access the services within a secure environment.


We do not knowingly solicit data from or market to children under 18 years of age. By using the Sites, you represent that you are at least 18. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to delete such data from our records. If you become aware of any data we have collected from children under age 18, please contact us at compliance@sisel.net


You have certain rights under applicable data protection laws, which may include the right (i) to request access and obtain a copy of your personal information, (ii) to request rectification or erasure; (iii) to restrict the processing of your personal information; and (iv) if applicable, to data portability. In certain circumstances, you may also have the right to object to the processing of your personal information. To make such a request, please use the contact details provided below. We will consider and act upon any request in accordance with applicable data protection laws.

If we are relying on your consent to process your personal information, you have the right to withdraw your consent at any time. Please note however that this will not affect the lawfulness of the processing before its withdrawal.

If you are resident in the European Economic Area and you believe we are unlawfully processing your personal information, you also have the right to complain to your local data protection supervisory authority. You can find their contact details here:

Account Information: You may at any time review or change the information in your account or terminate your account by:
• Logging into your account settings and updating your account
• Contacting customer service at customerservice@sisel.net or by using the contact information provided below

Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, as noted above, some information may be retained in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our Terms of Use and/or comply with legal requirements.


Most Web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or services of our Sites.


If you have questions or comments about this policy, email us compliance@sisel.net or by post to:

Privacy Officer
1325 W. Industrial Circle
P.O. Box 369
Springville, UT 84663

If you are a resident in the European Economic Area, the “data controller” of your personal information is Sisel International AG. You can contact them regarding the processing of your information by Sisel, by email at compliance@sisel.net or by post to:

Sisel International AG
Privacy Officer
Grundacher 5
6060 Sarnen, Switzerland